5702 Bingle Rd, Houston, TX 77092, USA
Return & Refund Policy
Last Updated: June 2026
At Discount Furniture, customer satisfaction is important to us. Please review our Return & Refund Policy before making a purchase.
All Sales Are Final
Due to the nature of furniture products, all sales are considered final unless otherwise required by law or approved by management.
We encourage customers to carefully inspect product specifications, dimensions, colors, and materials before completing a purchase.
Damaged or Defective Merchandise
If your furniture arrives damaged or defective, please notify us within 48 hours of delivery or pickup.
To help us process your claim, please provide:
- Your order information
- Photos of the damage or defect
- A description of the issue
Upon review, we may offer a repair, replacement, or other appropriate resolution at our discretion.
Delivery Inspection
Customers are encouraged to inspect all products at the time of delivery.
Any visible damage should be reported immediately to the delivery team and documented before signing delivery paperwork.
Failure to report visible damage at delivery may affect claim eligibility.
Order Cancellations
Orders may be canceled before delivery or pickup, subject to approval.
Special orders, custom orders, and products ordered specifically for a customer may not be eligible for cancellation.
Any applicable cancellation fees will be communicated at the time of the request.
Refund Eligibility
Approved refunds, when applicable, may be issued for:
- Products unavailable after purchase
- Approved order cancellations
- Certain manufacturer defects
- Situations required by applicable law
Refunds are not guaranteed and are evaluated on a case-by-case basis.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Clearance items
- Floor models
- Special orders
- Custom orders
- Products showing signs of misuse, damage, or alteration after delivery
Mattress Policy
For health and hygiene reasons, mattresses may not be eligible for return once opened or used, unless required by law or covered under a manufacturer’s warranty.
Please contact us regarding specific mattress warranty information.
Manufacturer Warranties
Certain products may be covered by manufacturer warranties.
Warranty coverage, terms, and conditions vary by manufacturer and product.
Customers should refer to the manufacturer’s warranty documentation for details.
Financing Purchases
Products purchased through financing providers, including Snap Finance, Koalafi, or American First Finance, remain subject to this Return & Refund Policy.
Any approved refunds will be processed according to the financing provider’s procedures and timelines.
Contact Us
If you have questions regarding returns, refunds, or warranty claims, please contact us:
Discount Furniture
5702 Bingle Rd
Houston, TX 77092, USA
Phone: (713) 464-5600
Email: longpointfurniture@yahoo.com